Privacy Policy multibet88 —
Your Data, Our Responsibility

This Privacy Policy ("Policy") describes the data collection and processing practices implemented by multibet88 ("we", "Platform") in relation to all users accessing the multibet88.vin website and related services.

This Policy applies to all personal data you provide to us directly during registration, while using the platform, or that we collect automatically through industry-standard tracking technologies. It also covers data collected through the multibet88 mobile app and all our official communication channels.

By using the multibet88 platform, you agree to the terms of this Privacy Policy. This Policy should be read together with Terms and Conditions ours, which is an integrated document governing the relationship between you and the platform.

This Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards applicable to licensed online gaming.

Multibet88 collects personal data from various sources to enable us to provide a secure, efficient, and personalised service. The following are the categories of data we collect:

The personal data we collect is used solely for the following legitimate purposes. We do not use your data for any other purpose without first obtaining your consent:

• Identity verification & KYC — To verify that you are a legitimate individual aged 18 or above, in compliance with the platform's legal and licensing requirements.
• Service provision — To manage your account, process deposits and withdrawals, and enable you to access all platform games and features.
• Security & fraud prevention — To identify suspicious activity, prevent money laundering, and protect your account from unauthorised access.
• Service communications — To send important notifications regarding your account, transactions, promotions you have opted into, and platform policy updates.
• Platform improvements — Aggregated usage data (without personal identifiers) is used to analyse usage patterns and improve the overall user experience.
• Legal compliance — To fulfil reporting obligations to regulatory bodies, tax authorities, and law enforcement agencies when required by law.
• Customer Support — To resolve complaints, respond to enquiries, and provide effective, personalised technical assistance.

Multibet88 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, there are limited situations where we need to share your data with the following parties, solely for legitimate platform operational purposes:

• Payment processors — Licensed payment partners such as FPX, DuitNow, Touch 'n Go eWallet, and GrabPay receive the transaction data required to process your deposits and withdrawals. All our payment processors comply with PCI-DSS standards.
• KYC service providers — Third-party identity verification providers used to authenticate document legitimacy and biometric verification to meet compliance requirements.
• Game providers — Game software providers may receive the user ID and session data required to enable games to function correctly. They do not receive your full financial or identity information.
• Regulatory bodies & legal authorities — We are obligated to disclose data to the relevant authorities when required by law, court order, or licensing compliance requirements.
• Auditors & professional advisors — Audit firms, lawyers, and financial advisors bound by strict confidentiality agreements may access certain data within the scope of their professional work.

All third parties we work with are required to sign data processing agreements that meet or exceed the requirements of Malaysia's Personal Data Protection Act 2010. We do not permit any third party to use your data for their own purposes beyond the scope of services provided to us.

Multibet88 invests seriously in cybersecurity infrastructure to keep your personal data safe at all times. The following are the protection layers we have implemented:

• 256-bit SSL encryption — All data transmitted between your browser and our servers is encrypted using TLS 1.3 with AES-256 encryption, the same standard used by leading banking institutions.
• Data encryption at rest — Sensitive data stored in our databases, including financial information and identity documents, is encrypted using industry-standard encryption algorithms.
• Layered access controls — Only authorised personnel with a legitimate business need may access users' personal data. All access is logged and continuously monitored.
• Two-factor authentication (2FA) — User accounts are protected with two-factor authentication options for an additional layer of security during login.
• 24/7 security monitoring — Our automated monitoring system detects and alerts on any suspicious activity or unauthorised access attempts in real time.
• Periodic penetration testing — We conduct regular penetration testing by independent security experts to identify and close any vulnerabilities before they can be exploited.

Multibet88 uses cookies and similar tracking technologies to enhance your experience, analyse platform performance, and maintain session security. The following are the types of cookies we use:

• Essential cookies — Required for core platform functions such as login session verification, security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies — Collects aggregated information on how users interact with the platform to help us identify pages that need improvement. This data does not personally identify you.
• Functional cookies — Stores your preferences such as language settings, preferred betting denominations, and display choices to deliver a more personalised experience.
• Security cookies — Used to detect suspicious login attempts, identify trusted devices, and protect your account from unauthorised access.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of some platform features. Continued use of our platform is considered consent to the use of essential cookies.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold. We are committed to respecting and facilitating each of these rights:

To submit any request related to your privacy rights, contact our data protection team via the in-platform support chat. We will process your request within 30 calendar days of receipt.

Multibet88 retains your personal data only for as long as necessary for the purposes stated in this Policy, or as required by applicable law. The following are our data retention guidelines:

• Active account data — Retained for the duration your account is active and for an additional period after account closure to meet legal requirements.
• Financial transaction records — Retained for a minimum of 7 years after a transaction occurs, in accordance with Malaysia's financial and tax legislation.
• KYC Documents — Retained for a minimum of 5 years after the business relationship ends, in accordance with anti-money laundering requirements.
• Support communication logs — Retained for 3 years for reference purposes, complaint resolution, and service improvement.
• Technical log data — Retained for 90 days for security and technical troubleshooting purposes.

When data is no longer needed and the legal retention period has expired, we will securely delete or anonymise it using industry-standard methods.

The multibet88 platform may contain links to third-party websites or services in certain contexts, such as game providers or payment partners. Our Privacy Policy applies only to the multibet88 platform itself.

Multibet88 is not responsible for the privacy practices or content of third-party websites. We recommend reading the privacy policy of each third-party platform you visit separately before providing them with any personal information.

Third-party game providers integrated into our platform are required to comply with the data protection standards set out in our partnership agreements. They receive only the minimum technical data necessary for game functionality and are not permitted to use that data for any other purpose.

Multibet88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. All changes take effect immediately upon being posted on this page.

For material changes that significantly affect your privacy rights, we will provide at least 14 days' advance notice via in-platform notifications or email to your registered address. Continued use of the platform after changes take effect constitutes your acceptance of the updated Policy.

We recommend checking this page periodically. The "Last Updated" date at the top of this page will always reflect the current version of this Policy.

If you have any questions, concerns, or complaints regarding how we handle your personal data, or if you wish to exercise any of your privacy rights, please contact our Data Protection Officer team through the following channels:

• Live support chat — Fastest method. Use the chat button available within the platform for urgent queries. We operate 24 hours a day, 7 days a week.
• Official email — Send your privacy enquiries to support@multibet88.vin. We aim to respond to all privacy enquiries within 3 business days.

Please include your account username, the type of request you are making, and your current contact information so we can process your request more quickly and accurately. For requests relating to data deletion or data access, we may require additional identity verification before processing your request to protect the security of your account.